1. How do I register an account?
To register an account, please click the “Register” button in the upper right corner of the website, fill in the required information and submit the registration form. You will receive a confirmation email to verify your email address.
2. What if I forget my password?
If you forget your password, please click the “Forgot Password” link on the login page. Follow the prompts to enter your registered email address and we will send you a link to reset your password.
3. Can I change my account information?
Yes, you can log in to your account and visit the “Profile” page to update your information at any time, including name, email address and contact information.
4. Is the website secure?
We take the security of your information very seriously. We use industry-standard encryption technology to protect your personal information and ensure the security and privacy of your data.
5. How do I contact customer service?
If you have any questions or problems, please contact us at the following:
Email: zhaojuan@revanna.cn
Phone: 18375323075
6. Can I cancel my order?
You can cancel your order at any time through your account before the order is shipped. Please log in to your account and go to the order management page to cancel. If the order has been shipped, please contact customer service for further assistance.
7. What payment methods are supported on the website?
We support a variety of payment methods, including:
Credit cards (Visa, MasterCard, etc.)
PayPal
Other local payment methods (if available)
8. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can check the order status at any time through this link.
9. Can I apply for a refund?
We provide after-sales service and refund policy. If you are not satisfied with the purchased goods, you can apply for a refund within 14 days after receiving the goods. Please check our refund policy or contact customer service for details.